Internal Sales and Logistic Specialist

Purpose and Mission

Responsible for processing customer purchase orders through entire cycle, including initial inquiry to delivery, while utilizing direct customer communication. Responsible for interfacing with internal and external customers prior to and after the sale to help maintain positive customer relations. 
This position will be based in our Corporate Office, Atlanta, GA (Cobb County)

Key Activities and Responsibilities

• Process customer purchase orders and price quotations, deliveries and credit/complaint information in a timely manner.  Domestic, import and export.
• Work closely with the Planning, Logistics, Sales Team, Credit, and Shipping Departments to ensure a high service level and on-time delivery to customers.
• Direct customer interaction to ensure excellent service is provided.
• Monitor open orders and order back-log daily. Communicate to Market Manager (MM) any issues or exceptions.
• Field initial customer calls and inquiries. Qualify and refer to responsible MM.
• Obtain information for processing new accounts. Set up new customers with Customer Master Data Team and forward applications and tax information to Credit for approval.
• Maintain account information in CRM
• Work closely with the Quality and Cost Accounting departments to ensure new items are set up correctly. Specifications, product descriptions, product hierarchies, weights, and safety stock requirements must be reviewed for accuracy.
• Manage customer complaints in CRM with support from Market Managers.  
• Responsible for periodic selling and/or lead generation activities.
• Organize and manage Sales & Customer files
• Maintain inventory levels according to established service degree and within management guidelines.  Conduct cycle counts as required to ensure accuracy.
• Generate Sales and Open Order reports for Market Managers
• Organize and ship requested samples, track, and confirm on-time deliver to key accounts.

Skills

• SAP experience for sales/order processing, purchasing, and invoicing
• Knowledge of Power BI reports and other digital tools including credit management, inventory, pricing
• Experience working with CRM
• Minimum of 3 years of inside sales processing/customer service experience
• 4-year college degree preferred
• Excellent verbal & written communication skills
• Basic computer skills: Microsoft 365 preferred.  
• Ability to work autonomously
• Strong organizational skills
• Strong math skills
• Team player
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Previous Experience

• Minimum 3 years of experience in customer service

Qualifications and Education

• Bachelor’s degree in Business Administration, Management, or a related field