Digital Manager

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Date: Apr 13, 2024

Location: Bangalore, IN

Company: Bekaert NV


Be part of something bigger!


As the world and the way people live is changing, at Bekaert we believe it’s our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable.

With a heritage of more than 140 years, we continue to strengthen our core competencies that have made Bekaert a global market and technology leader in material science of steel wire transformation and coating technologies. Today, we also apply our expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.

As a dynamic and growing company with over 27,000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 7 billion in combined revenue in 2022, we're looking for someone like you to join our team!


Why join us?

  • Personal Growth – Let us help you unlock your full potential

  • Pioneering – Join us to challenge the impossible

  • Creativity - Discover possibilities beyond steel

  • Purpose – Drive progress for our planet and people

  • Diversity – Together, we create change



About the role


As Delivery lead for Customer Engagement Platform and Customer portals (B2B and/or B2C) , you represent the "quality and voice of the product" by setting the overall strategic vision and roadmap for the product. You will be responsible for success against identified metrics, managing the product's ROI, and setting short- and long-term product objectives, and ensuring that the product team works together effectively. responsibilities with the product owners, solution architects and identifies technology solutions to meet business and financial objectives.  


Your Impact

  • Collaborate with the Business area to define and implement the customer and commercial IT roadmap for the customer portals, ecommerce sites and integrated platforms. You will also be responsible for streamlining product operations in line with the organization’s business objectives. 

  • Collaborate with the business team and delivery team and work according to Agile methodology and guide teams with respect to best practices in delivery. 

  • Collaborate with product owners and other internal/external stakeholders to define requirements and priorities. Drafting and driving product release plans. 

  • Drives the design, prioritization, and management of customer experiences of product tracks. Engages business stakeholders in identifying technology-based innovation opportunities.  

  • Steers technology vision, direction, and architecture for product tracks.

  • Advocates the use of common source components versus building duplicate functionality, reducing technical debt while driving new capabilities. 

  • Align IT's operational SLAs and KPIs with those of the sales and marketing functions. Manage business escalations and drive solutions through interventions when necessary. 

  • Ensure strong alignment with enterprise-wide governance, security and compliance practices through continuous collaboration and necessary interventions. 

  • Manage communications and ensure visibility of product development and results. 

  • Build a world-class Digital Engineering team. Develop team capabilities and manage deployment to provide customer-centric design and implementation support. 

  • Ensure teams have the right skills and composition to deliver quickly and respond to emerging requirements with an agile approach. 

  • Manage budget and third-party resource allocation, negotiate contracts with suppliers and promote relevant cost-saving initiatives. 


About You

Essential skills & competencies

  • 9+ years of overall experience, 5+ years into project/ program management of commercial & customer digital solutions 

  • Experience in managing globally distributed Product Delivery Teams 

  • Experience in delivering products from scratch and seen the product lifecycle. 

  • Broad and deep knowledge of various aspects of an enterprise and customer-facing technology architecture such as business, information, data, infrastructure, and security.  

  • Strong business and leadership skills and good experience with technology to deliver commercial solutions (Digital commerce (B2B, B2C), NPS, customer service, integration with ERP (SAP SD)). 

  • Demonstrated experience in product leadership and commercial solutions preferably with Adobe Experience Manager and Microsoft Dynamics.  

  • Knowledge of existing, new, and emerging technologies and ability to practically apply them to new business designs and business models to achieve targeted business results. 

  • Good understanding of product management. 

  • Good understanding of design thinking, test-driven development, and software test automation processes.  

  • Good analytical, planning, organizational and technical skills. A voice of reason and authority to make tough decisions. 

  • Good written and verbal communication skills. 


Will you dare to take the next step?


Join us to unlock your full potential AND have a true impact in pushing the boundaries of what is possible.

We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!

At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about us and our exciting career opportunities, visit Bekaert Careers 


Our Digital Advanced Solutions (ADS) team is a mighty group of technologists from across the globe who continuously push the envelope in Digital, Cyber resilience, data science, intelligent automation, Cloud solutions and New (Agile) ways of working. Want to learn more about our digital opportunities?


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