Technical Lead CRM

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Date: Jun 4, 2024

Location: Bangalore, IN

Company: Bekaert NV


Be part of something bigger!


As the world and the way people live is changing, at Bekaert we believe it’s our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable.

With a heritage of more than 140 years, we continue to strengthen our core competencies that have made Bekaert a global market and technology leader in material science of steel wire transformation and coating technologies. Today, we also apply our expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.

As a dynamic and growing company with over 27,000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 7 billion in combined revenue in 2022, we're looking for someone like you to join our team!


Why join us?

  • Personal Growth – Let us help you unlock your full potential
  • Pioneering – Join us to challenge the impossible
  • Creativity - Discover possibilities beyond steel
  • Purpose – Drive progress for our planet and people
  • Diversity – Together, we create change



Technical Lead CRM -Bengaluru, India

About the role

Your role as Technical Lead CRM  you will be responsible for leading a team of developers and consultant to deliver high-quality CRM solutions that meet our clients' needs and exceed their expectations. The ideal candidate will have a blend of technical expertise, leadership skills, and a customer-centric approach to solution design.


  • Lead the technical design and implementation of Microsoft Dynamics CRM solutions, ensuring alignment with business requirements and best practices.

  • Provide hands-on expertise in customizing, configuring, and extending Dynamics CRM to meet business needs.

  • Lead a team of developers, providing technical guidance, mentoring, and support throughout the project lifecycle.

  • Collaborate with business stakeholders to gather requirements, analyse processes, and translate them into technical specifications.

  • Design and develop custom CRM components, including entities, workflows, plugins, and web resources, using C#, JavaScript, HTML, and CSS.

  • Architect integrations with other systems, such as ERP, marketing automation, and BI platforms, to ensure seamless data flow and functionality.

  • Perform code reviews, ensure adherence to coding standards, and implement best practices for performance optimization and security.

  • Leads the analysis of the current technology environment to detect critical deficiencies, legacy, and technical debt, and implement solutions for improvement.

  • Troubleshoot technical issues, provide recommendations for resolution, and ensure the smooth operation of CRM systems.

  • Stay updated with the latest Microsoft Dynamics CRM features, updates, and technologies, and provide recommendations for adoption.

  • Collaborate with cross-functional teams, including business analysts, project managers, and quality assurance professionals, to deliver high-quality solutions on time and within budget.

About You

Essential skills & competencies

  • Bachelor's degree in computer science, information-technology, system analysis or a related study, or equivalent experience

  • With over 8 years of hands-on experience, including more than 5 years dedicated to the implementation of Dynamics 365 CRM solutions within medium to large-scale environments.

  • Extensive expertise and hands-on experience in Microsoft Dynamics CRM/XRM, encompassing customization for Customer Service, workflow management, and integration utilizing custom APIs. Proficient in developing plugins and custom workflow assemblies.

  • Must have robust hands-on proficiency with Dynamics 365 SDK and Power Platform, encompassing Power Apps (Canvas & Model-Driven Apps), Power Automate flows, Dataverse, Power Pages and Power BI.

  • Expertise in seamlessly integrating Dynamics CRM applications with various systems, including ERP (SAP) and Portal solutions, is essential.

  • Strong proficiency in C#, .NET framework, JavaScript, HTML, CSS, and SQL Server.

  • Good understanding of DevOps Automation processes within relevant domains, including Continuous Integration/Continuous Deployment (CI/CD), Release Management, and Security protocols. Proficient in utilizing Azure DevOps Service alongside integrated tools and technologies.

  • Good Experience and deep understanding of REST/SOAP web services, JSON, XML, XSD.

  • Good understanding of overall Software Development Lifecycle (SDLC) processes, tools and technologies (including development tools, testing tools, configuration management and release management tools)

  • Good knowledge and experience in application development, (API’s) application programming interfaces, middleware, cloud compute, database management, identity management and security.

  • Solid understanding of agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt

  • Knowledge of existing, new and emerging technologies and ability to practically apply them to new business designs and business models to achieve targeted business outcomes.

  • Excellent presentation and communication skills, adept at conveying complex ideas with clarity and professionalism.

  • Sound experience in working with Multi-National & Offshore / Onsite team

  • Microsoft Dynamics CRM and Power Platform certifications (e.g., PL-200/400 and MB-210: Microsoft Dynamics 365 for Sales) preferred.



  • Competitive salary.

  • Opportunities for professional development and growth.

  • A supportive and collaborative working environment.

  • Contributing to the educational development and success in your role .



Will you dare to take the next step?


Join us to unlock your full potential AND have a true impact in pushing the boundaries of what is possible.

We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!

At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about us and our exciting career opportunities, visit Bekaert Careers 


Our Digital Advanced Solutions (ADS) team is a mighty group of technologists from across the globe who continuously push the envelope in Digital, Cyber resilience, data science, intelligent automation, Cloud solutions and New (Agile) ways of working. Want to learn more about our digital opportunities?


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