Technical Lead - Customer Analytics

Apply now »

Date: May 18, 2023

Location: Bangalore, IN

Company: Bekaert NV

Be part of something bigger!


As the world and the way people live is changing, at Bekaert we believe it’s our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable.

With a heritage of more than 140 years, we continue to strengthen our core competencies that have made Bekaert a global market and technology leader in material science of steel wire transformation and coating technologies. Today, we also apply our expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.

As a dynamic and growing company with over 27,000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 7 billion in combined revenue in 2022, we're looking for someone like you to join our team!


Why join us?

  • Personal Growth – Let us help you unlock your full potential

  • Pioneering – Join us to challenge the impossible

  • Creativity - Discover possibilities beyond steel

  • Purpose – Drive progress for our planet and people

  • Diversity – Together, we create change



As  Solution Architect for Customer and Commercial IT Solutions, you are accountable for proactively and holistically leading or supporting architecture, design, build and operate activities for a portfolio of solutions in response to market disruptive forces, and achieving targeted business outcomes. You are trusted and respected as a thought leader who can influence and persuade business and IT leaders and IT development teams.


Main Responsibilities in domain of Solution Architect are:

  • Partnering with the Business area for defining and implementing the Commercial IT roadmap for CRM and Customer Service product tracks. You will also be responsible in streamlining the product operations in alignment with the business objectives of the organisation.

  • Work collaboratively across business and technology to build good understanding of strategic objectives for commercial products, identifies business outcomes, explores implications, impacts, and risks, and stakeholders’ priorities.

  • Work with product owners from different business units to analyze business requirements, define functional specifications, and consulting with product owners on strategic and operational uses of the CRM/XRM and Customer Service platforms

  • Leads the analysis of the current technology environment to detect critical deficiencies, legacy, and technical debt, and implement solutions for improvement.

  • Leads technology implementations and modification activities (projects and products) for commercial organization. Creates and delivers working, production-ready reference implementations that can be leveraged and scaled easily by agile teams.

  • Works closely with product managers, product owners and Architect peers (e.g., enterprise, business, information, security) to enable digital solutions / products agility, scalability, and resilience throughout product lifecycle as per industry best practices.

  • Drive Dynamics CRM and Customer Service implementations through all project phases including discovery, definition, build, test and deploy.

  • Design integration solutions for backend services and back office/ERP applications. Develop data conversion and testing strategies

  • Serve as Bekaert Commercial organization’s main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements.

  • Lead CRM and Customer Service Products tracks by aligning high level design, low level design, code reviews, code quality & standards with various delivery teams and ensure project timelines.

  • Responsible for functional & technical development phases of full-cycle Dynamics CRM enhancements, upgrades, implementations, & integrations with other applications, all other supporting tasks

  • Leads agile delivery teams to ensure continuous delivery of business value, leverage shared technologies, tools, value streams and processes that impact speed to value and time to market

  • Works with Bekaert Architect community (e.g., enterprise, business, information, solutions, and security architects) to analyse enterprise business context (business strategy and trends) and derive the future state technology architecture.

  • Ensure strong alignment to enterprise governance, security and compliance practices through continuous collaboration and necessary interventions.

  • Build a world-class Digital Engineering teams. Develop team capabilities and manage deployment to provide customer-focused design and implementation support.

  • Ensure teams have the right skills and composition to deliver quickly and respond to emerging requirements with agile approach.




  • Bachelor's degree in computer science, information-technology, system analysis or a related study, or equivalent experience

  • 12+ years of overall experience, 6+ years into solution architecture, design and delivery of commercial / customer solutions on Microsoft Dynamics. 6+ years of implementation experience in medium to large scale (400+ users) environment

  • Good knowledge and experience with Microsoft Dynamics CRM / XRM, Customer Service customization, workflows and integration knowledge with custom APIs. Hands on development of plugins and custom workflow assemblies.

  • Understanding of DevOps Automation process in related areas like CI/CD + Release Management + Security – Azure CI-CD stack with integrated tools & technologies, (Azure, Jenkins or AWS), Code quality rules (Checkmarx, Sonar, JSLint, ESLint) and performance monitoring tools like New Relic/App Dynamics for scalable use cases.

  • Good Experience and deep understanding of REST/SOAP web services, JSON, XML, XSD.

  • Good understanding of overall Software Development Lifecycle (SDLC) processes, tools and technologies (including development tools, testing tools, configuration management and release management tools)

  • Good knowledge and experience in application development, (API’s) application programming interfaces, middleware, cloud compute, database management, identity management and security.

  • Knowledge of existing, new and emerging technologies and ability to practically apply them to new business designs and business models to achieve targeted business outcomes.

  • Good analytical, planning, organizational and technical skills. Be a voice of reason to make tough calls.

  • Excellent presentation, communication, leadership and business partnering skills to effectively present information to senior management.

  • Sound experience in working with Multi-National & Offshore / Onsite team


Will you dare to take the next step?


Join us to unlock your full potential AND have a true impact in pushing the boundaries of what is possible.

We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!

At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


To learn more about us and our exciting career opportunities, visit Bekaert Careers

Job Segment: Solution Architect, Testing, Developer, Environmental Engineering, CRM, Technology, Engineering