Quality Engineer

I. Purpose of the Role

To manage and improve the performance of the site production and quality system by supporting the Quality Manager in accordance with the annual Operations and Quality objectives, goals, strategies & measures (OGSM).

II. Roles and Responsibilities

Ensure compliance with all Safety, Health and Environmental procedures. Ensuring that all company HS&E policies and procedures are personally adhered to taking a ‘no walk past’ approach.

Quality Management Systems
Support the Quality Manager in developing and maintaining the QMS system in line with ISO9001, including training out across the shop floor.
Conduct Internal Management Audits.
Support third party and customer audits.
Create and maintain department SOP’s.
Deputise for the Quality Manager in the role of site document controller and reporting of KPI’s.

Supplier & Customer Quality 
Handle customer complaints using disciplined problem-solving techniques such as 8D.
Act as customer contact for timely complaint response.
Clearly understand internal / external customer quality requirements, including inspection and test certification, and develop suitable value driven metrics to verify performance improvements.
Monitor supplied product quality and raise customer complaints where necessary.
Conduct contract review of incoming orders, ensuring customer requirements are clearly understood.

Operational Quality 
Create control plans and FMEAs for site production processes.
Carry out layered process audits and process confirmations.
Use the SAP ERP system to manage product quality status and inspection data.
Coach & Develop the Quality Technicians with their role on quality, inspection and process control activities. 
Carry out full analysis and ability to facilitate the resolution of Quality problems through the wider cross functional team involvement via suitable tools such as 8D problem solving and lean six sigma methodologies as appropriate.

Calibration
Manage measurement devices of calibration including maintenance, archiving records and execution of the device plan. 

III. Skills & Competencies Required

• Proven experience of working in a quality engineering or quality assurance role within the manufacturing or engineering environment.
• Experience of quality management systems preferably ISO 9001.
• Experience Required - Min 3 Years.
• Practical experience with root cause analysis, problem solving techniques and continuous improvement processes.
• Experience in conducting internal and supplier audits.
• Background in data analysis, process capabilities etc.
• Strong proven ability of quality tools and methodologies (e.g. FMEA, 8D etc)
• Practiced six sigma or equivalent.
• Bachelor’s degree qualified in engineering.