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Customer Support Coordinator

Date: Sep 22, 2021

Location: Coatbridge, GB

Company: Bekaert NV

Bekaert (www.bekaert.com) is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with more than 27 000 employees worldwide, headquarters in Belgium and € 4.4 billion in combined revenue in 2020.

 

 

An exciting opportunity has arisen within our Coatbridge Site as a Customer Support Co-ordinator - Synthetic Ropes. The Customer Support Co-ordinator for synthetic ropes is an integral member of the synthetic commercial team. With their proactive approach, organisational skills, product & process knowledge, they support sales managers, customers, and other colleagues with the coordination of professional, timely and accurate quotation and order documentation, to facilitate the development of the synthetic rope business.


The Customer Support Co-ordinator utilises organisational skills, product knowledge and a proactive approach to fulfil customer and business requirements and is accountable for the facilitation of tasks related to the successful response to customer enquiries, quotations, orders and the maintenance of internal processes and systems.


BBRG is committed to providing its customers with consistently exceptional levels of product and customer service quality.  This position supports this commitment by:

  • The provision of high performance, professional customer service
  • Building and maintaining strong relationships (across internal and external stakeholder groups) to meet & exceed customer expectations 


The main accountabilities are:

  • Focus on Quality by maintaining a good working knowledge of specific role requirements, a sound understanding of of job specific standards and understanding the process to follow to highlight any quality concerns. 
  • Acting as the central point of contact for the customer by maintining regular, timely and professional contact with designated customers and liaising with customers and appropriate functions to resolve and facilitate the response to complex queries.
  • Building and maintaining a working knowledge of the products, services and technical offerings available.
  • Ownership of quotation administration by ensuring all aspects of the quotation process are followed, form the interpretation of technical requests to liaison with accounts, technical, procurement, planning and logistics funcations to provide an accurate and complete quotation that will flow through to order without issues.
  • Assembly and creation of quotations and proposals and supporting documentation by Calculating costs and margins, applying product, market and logistical knowledge, to capture all elements relating to customer order and delivery. Utilising tools available to assemble quotations and bids along with the creation and coordination of supporting documentation as required.
  • Ensuring internal systems & databases are updated to support customer service levels from the team and wider business decision information for the organisation e.g., customer order history, price history, market feedback, hit rate etc.
  • Adherence to company policies and procedures, with particular attention to those associated with the responsibilities & tasks above.
  • Teamwork – contribution to and support of the overall performance metrics for synthetic commercial team and the synthetics business.

 

 

You grow, we grow... Better together. Bekaert offers continuous development opportunities.


Job Segment: Coating, Procurement, Customer Service, Manufacturing, Operations