Internal Sales Specialist

Purpose and Mission

• Responsible for delivering best possible service in relation to billing inquiries, customer inquiries, service requests, suggestions and complaints. 

Key Activities and Responsibilities

• Ensure that all sales enquiries for basic & standard customers are handled effectively from enquiry to cash in accordance with Company procedure.
•  Build and maintain strong working relationships across internal and external stakeholder groups to meet and exceed customer expectations. 
• Builds appropriate level of insight into the related market, customers, products, applications and competitors. 
• Provides necessary information and insight to support monthly forecasting and reporting. 
• In conjunction with Technical Applications, offers the right solutions through having a sufficient understanding of the business & the customer’s needs. 
• Follows up on the inquiry process and proactively finds out why we have won/lost etc. Ensure all quotations are followed up within the agreed number of working days after quotation. 
• Helps to build customer satisfaction within assigned accounts. Proactively measures customer satisfaction at every opportunity, evaluates the feedback and initiates appropriate actions. (NPS) 
• Handles customer concerns and complaints in a professional way in cooperation with the related internal departments 
• Be prepared to take on extra responsibility for Premium & Royal customers as and when required. 
• Provision of accurate and timely responses to all customer queries (not limited to enquiries and orders). 
• Avalon quotations, third party supplier quotations, SAP order entry, arranging customer account, part & material creations and master data maintenance for all basic & standard customers. 
• Raising PR’s as required and following through to ensure timely PO creation. 
• Work effectively with team members, other departments within BBRG & external suppliers in order to respond to customer needs.
•  Ability to adapt to change to meet the changing needs of the business. 
• Highlighting roadblocks & pursuing solutions to ensure effective customer service. 
• Adherence to company policies and procedures, with particular attention to those associated with the responsibilities & tasks above. 
•  Teamwork – contribution to and support of the overall performance metrics for the Sector Team and ability & desire to improve and be flexible in the approach to assisting other sectors when required. 
• Administration & maintaining of customer-specific price lists, discounts, bonus agreements accurately in alignment with sales management. 
• Shares information and understanding on the market and updates CRM regularly in line with the sales process.

Skills

• Excellent communication, problem-solving, and interpersonal skills Proficiency in customer service software and tools 
• Strong commitment to providing exceptional customer service 
• Attention to detail and accuracy in handling customer inquiries and issues 
• Experience using Microsoft Office package, SAP and CRM Dynamics is desirable

Previous Experience

• Minimum 3 years of experience in customer service 

Benefits

We are also offering: 

• Hybrid working,
• Office based approx. 2 days a week in our Doncaster office
• 26 days holiday + UK bank holidays
• Employee assistance programme
• Training and development