Sales Manager SPM & Customer Service

Purpose and Mission

• As a Sales Manager SPM & Customer Service, you are the strategic partner for our customers in the Single Point Mooring (SPM) segment.
• You lead and inspire the customer service, transport, and logistics team, ensuring operational excellence and a seamless customer experience.
• You build long-term relationships, drive value creation, and act as the internal voice of the customer to continuously improve our service delivery.

Key Activities and Responsibilities

•    People management: Lead the customer service, transport, and logistics team covering all segments within Bekaert Synthetic Ropes.
•    Strategic relationship management: Serve as the single point of contact for key accounts purchasing across multiple product groups.  
•    Value creation: Develop and execute strategies that align with customer goals and Bekaert’s growth ambitions.
•    Financial accountability: Monitor account receivables and ensure timely payments.
•    Forecasting and insights: Provide accurate forecasts and strategic insights into account performance and potential.
•    Opportunity development: Identify cross-selling and upselling opportunities across segments.
•    Bold negotiation: Lead contract discussions with confidence and integrity.
•    Customer advocacy:  Represent the voice of the customer internally to drive continuous improvemen
•    Travel as needed to maintain key stakeholder relationships (approx. 50%).
•    Oversee daily operations of Customer Service, Transport, and Logistics teams, including KPIs, performance reviews, and coaching.
•    Develop and execute strategic plans to grow revenue and expand accounts through value-based selling.
•    Identify new business opportunities within existing accounts and via strategic partnerships.
•    Build and maintain a strong global agent network.
•    Maintain a healthy order pipeline in coordination with Customer Service.
•    Act as primary contact for accounts, ensuring seamless customer experience.
•    Monitor and manage account receivables, resolving financial issues with Finance.
•    Lead price negotiations and contract renewals focusing on long-term value and profitability.
•    Provide monthly forecasts and strategic insights for key accounts.
•    Align with regional Key Account Managers and Segment Leader on service delivery and strategy.
•    Launch new solutions and innovations with key customers as a trusted advisor.

Skills

•    Strong leadership and coaching capabilities
•    Excellent communication and negotiation skills
•    Strategic thinking and analytical mindset
•    Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word)
•    Power BI is a plus
•    Experience with ERP systems (SAP preferred)
•    Value-based selling approach
•    Entrepreneurial and proactive attitude
•    Willingness to travel up to 50%.

Previous Experience

•    5–7 years in account or sales management, preferably in offshore or manufacturing industries
•    Strong affinity with manufacturing processes

Qualifications and Education

•    Bachelor in Engineering, Business, Sales, Marketing of related field