Customer Service Representative

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Date: May 21, 2022

Location: Hanover, US

Company: Bekaert NV

Join and grow our Bekaert team with the passion to win.


Bridon-Bekaert (BBRG), a division of Bekaert, is a multi-million company designing, manufacturing steel and fiber ropes for diverse lifting applications; oil and gas, surface and underground mining, overhead lifting, ports, steel mills and fishing.  We manufacture and promote high performing products through multiple channels to market, OEM’s, distribution and direct end users.

 

Bekaert (www.bekaert.com) is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with more than 27 000 employees worldwide, headquarters in Belgium and € 4.4 billion in combined revenue in 2020.

PURPOSE OF POSITION
Bridon-Bekaert Ropes Group is committed to providing world-class service to our customers.   Customer Service Representatives (CSR’s) are a critical component of the sales process.  The CSR will collaborate with the customer and other members of the BBRG organization to ensure that the details of customer orders and inquiries are handled professionally, timely and accurately.   


REPORTING RELATIONSHIPS:

The following positions report to Customer Service Manager.

 

ESSENTIAL FUNCTIONS:
Key Accountabilities
    1.    Respond both timely and accurately to all customer inquiries & orders regarding price and product availability
    2.    Process quotations
    3.    Process sales orders
    4.    Work with Production Planning & shipping on customer requirements
    5.    Work Closely with other BBRG locations
    6.    Allocate inventory
    7.    Process customer complaints
    8.    Respond both timely and accurately to all customer inquiries & orders regarding price and product availability Respond both timely and accurately to all customer inquiries & orders regarding price and product availability Maintain and understand spreadsheets related to customer service metrics
    9.    Respond both timely and accurately to all customer inquiries & orders regarding price and product availability Back up for other CSR’s both in Oakland City and Wilkes-Barre
   10.    Anticipate customer needs
   11.    Look for opportunities to upsell
   12.    Perform all other duties as assigned.

 

NON-ESSENTIAL FUNCTIONS:
Not applicable.

 

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education: Associates Degree or equivalent experience

 

Experience: 3-5 years as Customer Service Representative, Inside sales, or equivalent            
                      Experience, preferably with commercial or industrial products.  

      

Skill At: Detail Oriented, able to follow defined processes, interpersonal skill, problem solving, communication, handling customer inquiries, solving Sales and Customer Service problems.
     
Knowledge of:    Sales and Customer Service procedures. SAP, Microsoft Office.

 

Values: Customer Focus, Creativity, Excellence, Collaboration, Integrity , Accountability 
    •    Work well under pressure
    •    Must be able to learn product line and its applications
    •    Articulate, good phone manner, presents self professionally to the customer                                         

 

LICENSING/CERTIFICATION REQUIREMENTS:

Not applicable.

 

PHYSICAL REQUIREMENTS:

Conditions include environmental (hot/cold, inside/outside, noise level, lighting, ventilation, etc.) and social (works with the public, works under deadlines, works alone, etc.). 

The employee lifts and/or moves up to 10 pounds on a regular basis and must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

 

MENTAL REQUIREMENTS:

The following mental requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job:

            Advise                Decide         Measure        Sort
            Calculate            Detect          Negotiate      Stress
            Comprehend      Evaluate       Observe       Supervise
            Communicate     Edit              Plan              Train
            Compare            Estimate      Select            Verify
            Diagnose            Interpret      Solve    

 

EQUIPMENT, AIDS, TOOLS AND MATERIALS USED:

Personal computer and printer, telephone, fax machine, scientific calculator, standard office supplies, reports, forms and other reading material.

 

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

 

Conditions include environmental (hot/cold, inside/outside, noise level, lighting, ventilation, etc.) and social (works with the public, works under deadlines, works alone, etc.). 

 

Approximately 85% of work time is spent within an office environment while the remaining 15% is spent within production and related facilities of the plant.  Within that context, the employee occasionally works near moving mechanical parts; in high precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock and vibration.  the noise level within the work environment may be loud.

 

When entering and while remaining within designated areas of the plant, the employee is required to wear standard safety equipment consisting of approved eye protection, safety shoes and, if applicable, hearing protection.


This position description in no way states or implies that these are the only functions to be performed by the employee.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their superior.

 

 

You grow, we grow... Better together. Bekaert offers continuous development opportunities.


Nearest Major Market: Boston

Job Segment: Machinist, Customer Service Representative, Outside Sales, Electrical, Manufacturing, Customer Service, Sales, Engineering