Customer Operations Specialist

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Date: Jun 16, 2022

Location: Marietta, US

Company: Bekaert NV

Bekaert (www.bekaert.com) is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with more than 27 000 employees worldwide, headquarters in Belgium and € 4.4 billion in combined revenue in 2020.

 

 

About the role

Responsible for processing customer purchase orders through entire cycle, including initial inquiry to delivery, while utilizing direct customer communication. Responsible for interfacing with internal and external customers prior to and after the sale to help maintain positive customer relations. This position will be based in our Corporate Office, Marietta, GA reporting directly  to the Area Sales Manager, ACE.

 

Your Impact as Customer Operations Specialist:

  • Process customer purchase orders and price quotations, deliveries and credit/complaint information in a timely manner.  Domestic, import and export.
  • Work closely with the Planning, Logistics, Sales Team, Credit, and Shipping Departments to ensure a high service level and on-time delivery to customers.
  • Direct customer interaction to ensure excellent service is provided.
  • Monitor open orders and order back-log daily. Communicate to Market Manager (MM) any issues or exceptions.
  • Field initial customer calls and inquiries. Qualify and refer to responsible MM.
  • Obtain information for processing new accounts. Set up new customers with Customer Master Data Team and forward applications and tax information to Credit for approval.
  • Work closely with the Quality and Cost Accounting departments to ensure new items are set up correctly. Specifications, product descriptions, product hierarchies, weights, and safety stock requirements must be reviewed for accuracy.
  • Responsible for periodic selling and/or lead generation activities.
  • Organize and manage Sales & Customer files.
  • Based on open orders and forecasts, purchase inventory for stock.
  • Manage inventory to balance service and working capital targets. Conduct cycle counts/reconciliations with the warehouse as required to ensure accuracy.
  • Generate Sales and Open Order reports for Market Manager(s).
  • Maintain excel workbooks with accurate and up-to-date information.
  • Responsible for shipping and receiving inventory. Activities include:
    • Track and trace inbound shipments from suppiers
    • Goods receipt and goods issue posting within SAP
    • Receive, confirm, and process weekly shipments
    • Provide accurate and complete shipping documents to third party warehouse for customer shipments

 

About You

Essential skills & competences

  • SAP experience for:
    • Sales/Order Processing
    • Purchasing
    • Invoicing
  • Minimum of 3 years of inside sales processing/customer service experience
  • 4-year college degree preferred
  • Excellent verbal & written communication skills
  • Basic computer skills: Microsoft Outlook & Word
  • Intermediate and above computer skills: Microsoft Excel (pivot table and vlookup knowledge is essential)
  • Ability to work autonomously
  • Strong organizational skills
  • Strong math skills
  • Enthusiastic go-getter
  • Team player

 

 

You grow, we grow... Better together. Bekaert offers continuous development opportunities.


Nearest Major Market: Atlanta

Job Segment: Shipping and Receiving, Accounting, Operations Manager, Telemarketing, Inside Sales, Operations, Finance, Sales