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Field Service Manager

Date: Sep 8, 2021

Location: Marietta, US

Company: Bekaert NV

Bekaert (www.bekaert.com) is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with more than 27 000 employees worldwide, headquarters in Belgium and € 4.4 billion in combined revenue in 2020.

 

 

In order to strengthen the current growth, we are looking for a Field Service Manager with strong relationship skills and experience in the construction, engineering, and/or concrete markets. The ideal candidate must have a proven track record managing different stakeholders and have practical construction knowledge to problem solve and provide on-site construction services related to steel fiber concrete finishing. This function will report directly to the Area Sales Manager – Building Products, North America.

 

*Preferred candidate would reside east of the Mississippi*



PRIMARY FUNCTION:

  • Responsible in providing on-site technical support (QA/QC) during concrete pours for all first time & premium clients in the US
  • Set-up and manage concrete slab pre-pour meetings ensuring that all details related to steel fiber reinforce concrete – including dosing, mixing, placing, and quality control are well understood
  • Set-up a field service certification & training program for key concrete contractors and national Ready-mix companies.

 

Roles and Responsibilities:

  • Provide on-site support related to concrete floors – including technical and practical Do’s and Don’ts.  
  • Report and document site visits in CRM, including lessons learned, project photos, and possible future opportunities.
  • Develop technical service programs, best practice checklist, and monetize field services as part of the full Dramix solution.
  • Develop certification and training program for concrete flooring contractors and Ready-Mix companies using Dramix
  • Responsible for reviewing mix designs, reviewing drawings, details, and specifications.
  • Manage Dramix conveyor rental program as part of service offering to royal and premium customers

 

Skills, competencies and requirements:

  • BA/BS degree (preferably Business Administration or Engineering)
  • Minimum of 10 years proven outside technical sales, field engineering, site management, and or concrete construction experience.
  • Willingness and ability to travel up to 70-80% throughout the United States. Office would be remote.
  • Strong ability to read and understand construction drawings
  • Comfortable presenting in front of people
  • A team player with a commercial mindset and a “Better Together” relationship spirit
  • Self-motivated, self-starter
  • Persuasive and effective in conflict resolution
  • Concise and accurate decision making skills
  • Organized, schedule oriented and effective time management skills
  • Strong interpersonal and communication skills
  • Administrative skills and proficient in CRM and Microsoft office suite
  • Travel and Entertainment budget control

 

 

You grow, we grow... Better together. Bekaert offers continuous development opportunities.


Nearest Major Market: Atlanta

Job Segment: Maintenance, Service Manager, Engineer, Outside Sales, Coating, Manufacturing, Customer Service, Engineering, Sales