Quality Manager & Global Process Owner - RR

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Date: Sep 29, 2023

Location: Pune, IN

Company: Bekaert NV


Be part of something bigger!


As the world and the way people live is changing, at Bekaert we believe it’s our responsibility to contribute to finding new solutions for the future. Our ambition is to be the leading partner for shaping the way we live and move. And to always do this the Bekaert Way – safe, smart, and sustainable.

With a heritage of more than 140 years, we continue to strengthen our core competencies that have made Bekaert a global market and technology leader in material science of steel wire transformation and coating technologies. Today, we also apply our expertise beyond steel to create new solutions with innovative materials and services for markets including new mobility, low-carbon construction, and green energy.

As a dynamic and growing company with over 27,000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 7 billion in combined revenue in 2022, we're looking for someone like you to join our team!


Why join us?

  • Personal Growth – Let us help you unlock your full potential
  • Pioneering – Join us to challenge the impossible
  • Creativity - Discover possibilities beyond steel
  • Purpose – Drive progress for our planet and people
  • Diversity – Together, we create change





VOC – Handling of customer specific requirements (5 %)

• Determine the product tolerances, in function of the customer requirements and the existing process capabilities, together with the Product & Development Manager.
•    Translate these product tolerances in process parameters, taking into consideration other aspects such as cost, safety, etc.
•    Ensure deployment of customer specific requirements on shop floor  or to support functions   
•    Review customer manual and transfer requirement in to BIPL QMS.

Analyze customer complaints and implement corrective actions. (8D) (10 % )

•    Ensure detailed analysis of each customer complaint (see also: complaint procedure), identify the root causes and give feed-back to the responsible Sales Representative / customer 
•    If needed, visit the customer to better understand the complaint
•    Frequently make Pareto analyses of customer complaints, propose corrective actions to solve the root causes, agree on these with the Operations Manager/CFT and implement these together with the Operations Manager/CFT.
•    Identify the Chronic issues and make plan to eliminate the issues.
•    Promote risk-based approach to avoid customer complaints 


Continuously improve the quality & Process (10 %)    

•    Be a part of monthly Global quality review meeting to understand the potential risk and access the risk on shop floor 
•    Start projects to achieve these improved product properties or cost savings by doing trials with new raw materials, new or adjusted processes, etc.
•    Give timely input to Global PO team on the identified risks 
•    Ensure the global Lesson learn implementation as per plan 


System Compliance related (10%)

•    -Responsible for Plan, develop, implement and maintain quality systems & procedures conforming to: IATF-16949 & Global Bekaert quality system 
•    -Act as the Management Representative (MR) for QMS of the plants in addition to the regular responsibilities for Campus 
•    -Interact with CQA on the different Quality issues, Quality meets and Global quality strategies.
•    -Develop, Implement, control and maintain the quality documentation system in the plant.  
•    -System for the efficient recording, reporting, storage & retrieval system for the test records in the laboratory and production.
-    Sampling methods & procedures for in process & final product.
•    -Sampling methods for the incoming material, sampling frequency, checks & evaluations.
•    -System for the lab sample preservation, Record preservations and retrieval systems.
•    -Review for the in process testing frequency for different parameters in production and Lab.
•    -Monitoring of the quality trends for the different quality parameters tested in-process and in the laboratory
•    -SPC implementation, Cp, Cpk calculations for the critical process & product parameters  
•    -Conducting the Quality awareness program for the operators & quality systems program for the staff
•    -Supplier quality audits & supplier quality systems developments, Supplier evaluations and selections.
•    -Preparation & implementation of the internal quality audits programs.
•    -Internal welder qualification & certification program for the operators 
-    Lead Customer Audits, Certification & OPS / CQA audits etc. 
•    -Coordination with Purchase, CQA for indigenous supplies of the Auxiliary (plastic bags, straps cardboard boxes) equipment 
•    -Inspection of the incoming Auxiliary equipment 
-    Act as Document Approval for the Steel cord unit.
-    Calibration schedules, executions for all test equipment’s, in process test equipment’s etc.
-    Measurement system analysis (MSA) Plan and execution for Lab equipment’s and instruments.
•    -Monitoring of Gauge R & R and Measurement Index (MI) for lab equipment’s.
-    PPAP documents for Customers as on requirements.
-    Customer audits – follow-ups and corrective actions.
-    Managing Std samples, Std cords, STD material from CQA for quality related testing and follow-ups.
-    Conducting and participating in cross check programs for various Lab tests Within Bekaert & With customer.


Supplier Quality Assurance (10%)
•    -Raw material specification handling and finalizing in coordination with CQA
•    -Raw material supplier quality report and shipment approvals 
•    -Acceptance criteria for borderline situations for test report parameters.
•    -Complaints handling and communication with raw material, auxiliary material suppliers for quality issues in supplier materials. Take CAPA from Suppliers.
•    -Local supplier developments for Aux materials.
•    Supplier specs and Bekaert Procures follow ups for supplier evaluations, selections.
•    -Supplier audits and vendor rating monitoring 
•    Receiving Inspection, test methods, evaluations, rejection analysis 
•    -Approval criteria follow ups, Global approval for Local suppliers.
•    -Follow-ups with CQA for local supplier sample analysis and global list for approval.
•    -Give lot clearance for raw material & aux. material.
•    Support to supplier development activities 


On line process control and problem solving.(10%)
•    Identifying critical parameter for process.
•    Follow and define critical parameter in the process. 
•    Steer the process depending upon the process related problem
•    In-process quality parameter checks, frequencies.
•    Test Methods, Document control etc.
•    In-process test check trend monitoring 
•    Test equipment’s ordering, follow ups, 
•    Calibrations, verifications and MSA.
•    Operator quality awareness programs 
•    Operator training for quality, quality system and Lab activities.
•    Approval of Process documents Control Plan, Process Plans, Quality Plan (Raw Material, Bought out, & Final) & Process


Drive quality culture in organization (10%)    
•    Deployment of First-time right culture
•    Promote Innovations & Kaizens
•    Work towards Customer centric organization
•    Developed New Process engineer, Customer stewards, Quality engineer.


Documentation and control.(5%)    
•    Ensure follow up of APQP & PPAP.
•    Ensure effective document control on shop floor with latest changes.
•    Develop and authorize the PFD, FMEA and CP needed for different processes.

Final product control monitoring (5%)   

•    Ensure compliance and control on inspection plan, test frequency 
•    Review product parameter trend and Ppk level 
•    Define projects based on the Ppk level 
•    Giving clearance / holding back dispatches for the quality reasons 
•    Determine the lot that needs to be dispatched to the customer 
•    Ensure all the production records of the material being dispatched are available prior to actual dispatch
•    Monitor the trend & do analysis product wise and customer wise for all the test results. & monitor CPk,Ppk for all parameters. Take appropriate actions to improve.
•    Clearance for the Shipment of the material to the customer 
•    Stopping the shipments in case of nonconformity.
•    Coordination and daily follow up on dispatches and Lab activities.
•    Customer sampling and test report for all the shipments by approving the shipment /Lot.
•    Lot wise samples, process sheets, test reports and test data preservation and retrieval.
•    In case of non-conformity, re -test, Re-sampling and coordination.
•    Availability of correct and updated specs, Procedures and test methods at testing stations.

Lab related activities (10%)   

•    Develop, update & implement quality systems & procedures in the lab.
•    Ensure that the tests & the test methods are followed as per the Bekaert specifications. 
•    Measurement system for the different test equipment 
•    Preparing & implementing the calibration schedules for the different equipment in the lab
•    Budget for the capital equipment required, up-gradation of existing equipment, Lab consumables, chemicals etc.
•    Follow-up with Sales and marketing on any specific customer requirement for lab and sample related activities.
•    Follow-up with BTC, CQA and other plants for cross check programs, test helps and coordination.
•    Measurement system analysis for Lab and process test equipment’s Like R & R, Verifications, MI etc.
•    Test methods, Test equipment’s, Procedures, std samples and ref samples follow ups and stock updates 
•    Lab testing activity follows ups, coordination in line with dispatch and  
•     Lab testing follow up and coordination with Lab Executive and Lab 
•    Develop system and limit the operating cost of Lab by developing test equipment accessories locally.


Product Safety responsible (5%)    
•    To act as a Product Safety Responsible to Product Safety & Conformity Representative for the plant 


Management representative (MR) (5%)    
•    To plan & execute internal audits(product, process, system audits) in the plants
•    Ensure the process needed for QMS are established, implemented & maintained.
•    Ensuring the promotion of the awareness of customer requirements throughout the organization.
•    Plan & Coordinate management review meeting.
•    To maintain record of Management Review
•    To track and record progress of actions decided in Management Review
•    To issue, review and make changes in the quality manual and Procedures 
•    To liaise with Third Party and Customers on the matters related to Audits & Quality Management System.
•    To communicate the quality policy and to make it understood within the organization
•    Ensure customer satisfaction is monitored with the help of Sales dept.
•    To plan, report and co-ordinate quality management system audits and required corrective actions.
•    To plan, initiate and verify performance of quality system and to reporting to Management for review and to ensure continual suitability of quality policy.
•    To collect information on non-conforming product for analyzing the same and to coordinate & ensure implementation of corrective and preventive action.


Lead, develop & manage the local Quality team (5%)    

-    Know the weaknesses and strengths of the subordinates, make optimal use of the strengths, and organize training to work on the weaknesses.
-    Continuously give support and feed-back to the subordinates during PPM process 
-    Ensure development plan for team 
-    Ensure development of quality awareness and culture within organisation 


Technical training:

  • Ensure competency mapping, training need identification, training effectiveness for all blue collars.

  • Ensure effective induction training to all new blue collars and technical staff.

  • Review and upgradation of SOP and VSOP as per customer claim action and FMEA review.




•    Bachelor’s Degree in Metallurgical/ Materials / Mechanical Engineering
•    Good Communication Skills
•    Good Organizational Skills
•    Thorough knowledge of Technology 
•    Thorough knowledge of the machines 
•    Hands on experience in handling the machines 
•    Open minded, mainly open to adjust to changing work environment 
•    To be able to adapt to different culture and work together with an international work group 
•    Min 8 to 10 years of experience in the manufacturing domain 



Will you dare to take the next step?


Join us to unlock your full potential AND have a true impact in pushing the boundaries of what is possible.

We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!

At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


To learn more about us and our exciting career opportunities, visit Bekaert Careers

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