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Account Manager
Remote, US Hanover, PA, US
Be part of something bigger!
As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy.
As a dynamic and growing company with over 24 000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world!
Purpose and Mission
- Responsible for maintaing and expanding relationships with customers, ensuring customer satisfaction, and driving sales growth
Key Activities and Responsibilities
- Customer Relationship Management: Develop and maintain strong relationships with customers, understanding their needs and ensuring they receive exceptional service.
- Account Planning: Create and implement strategic account plans to achieve sales targets and business objectives.
- Customer Solutions: Identify customer requirements and work with internal teams to develop customized solutions that meet their needs.
- Sales Growth: Drive sales growth by identifying new business opportunities within existing accounts and expanding the customer portfolio.
- Performance Monitoring: Track and analyze account performance metrics, providing regular updates and reports to senior management.
- Issue Resolution: Address and resolve any issues or concerns raised by customers promptly and effectively.
- Collaboration: Work closely with sales, marketing, and product development teams to align strategies and ensure a cohesive approach to customer management.
- Market Insights: Stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to customers and internal teams.
- Contract Negotiation: Negotiate contracts and agreements with customers to secure long-term partnerships.
- Customer Feedback: Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
Skills
- Strong communication and interpersonal skills
- Excellent negotiation and problem-solving abilities
- Proficiency in CRM software
- Experience with strategic account planning and management
- Ability to develop and execute effective sales strategies
- Strong analytical skills to interpret market data and trends
- Proficiency in using data analysis tools to drive account performance
Previous Experience
- Minimum 5-7 years of proven experience as an Account Manager or in a similar role, preferably in the industrial or manufacturing sector
Qualifications and Education
- Bachelor’s degree in Business, Marketing, or a related field
Be bold and take the leap!
We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team!
At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about us and our exciting career opportunities, visit Bekaert Careers
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CRM, Marketing Manager, Environmental Engineering, Account Manager, Sustainability, Technology, Marketing, Engineering, Sales, Energy
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