Key Account Manager Lifting and Mooring

Purpose and Mission

As a Key Account Manager, you are the strategic partner for our most valuable customers. You orchestrate solutions across segments, ensuring a seamless experience and unlocking long-term value. You lead with trust, act with integrity, and think boldly to grow these relationships.

Key Activities and Responsibilities

Key Responsibilities:

• Strategic relationship management: Serve as the single point of contact for key accounts purchasing across multiple product groups.  
• Value creation: Develop and execute account strategies that align with customer goals and Bekaert’s growth ambitions.
• Cross-segment coordination: Collaborate with the Key account leader and segment leaders to ensure unified service delivery.
• Financial accountability: Monitor account receivables and ensure timely payments.
• Forecasting and insights: Provide accurate forecasts and strategic insights into account performance and potential.
• Opportunity development: Identify cross-selling and upselling opportunities across segments.
• Bold negotiation: Lead contract discussions with confidence and integrity.
• Customer advocacy: Represent the voice of the customer internally to drive continuous improvement

Expectations:

• Develop and execute strategic account plans to grow revenue across all product segments.
• Defend and expand existing multi-segment accounts through value-based selling and solution-oriented engagement.
• Identify and pursue new business opportunities within existing key accounts and through strategic partnerships.
• Maintain healthy order pipeline for the key account, in coordination with Customer Service team
• Serve as the primary point of contact for key accounts, ensuring a seamless and consistent customer experience.
• Monitor and manage account receivables; ensure timely payments and resolve financial issues in coordination with Credit Department.
• Travel as needed to maintain strong relationships with key stakeholders (estimated 50% travel).
• Lead price negotiations and contract renewals with a focus on long-term value creation and profitability, in accordance with Key Account Leader’s pricing strategy.
• Provide accurate monthly forecasts and strategic insights for each key account.
• Ensure all key accounts meet or exceed sales goals and expectations.
• Coordinate with regional Key Account Managers and Key Account Leader to align on service delivery and account strategy.
• Launch new solutions and innovations with key customers, acting as a trusted advisor and growth partner.
• Report on competitor activity, account performance, and market trends relevant to key accounts.
• Collaborate with marketing, operations, and customer service to ensure superior service and responsiveness.
• Resolve escalated customer issues in partnership with manufacturing, quality, and logistics teams.
• Advocate for the customer internally while upholding Bekaert’s values of integrity, trust, agility, and boldness.
• Support the development of long-term strategic agreements that secure Bekaert’s position as a preferred partner.

Skills

• BA/BS degree (preferably Engineering, Business Administration, Sales, or Marketing)
• Minimum of 3 years sales experience
• Willingness and ability to travel upwards of 50%
• Experience in lifting operations such as seaports, steel making, cranes industry is preferred
• Experience in steel ropes is a plus
• Customer Service Orientation
• Market Analysis skills
• Negotiation Skills
• Project Management Skills
• Decision Making and Pricing Skills
• Strong Interpersonal and Communication skills
• Solid Presentation and Data processing skills
• Administrative Skills (Forecasting, Call Reports, Itinerary)
• Travel and Entertainment Budget Control
• A desire to grow and learn
• A competitive mindset and a passion to win

Previous Experience

• Minimum 3 years of experience in sales or related roles

Qualifications and Education

• BA/BS degree (preferably Engineering, Business Administration, Sales, or Marketing