Strategic Account Manager - Lifting & Mooring Solutions

About the Role

Location: Remote (United States)
Travel: ~50% first 6 months, longterm ~30%

We are seeking a Strategic Account Manager to lead and grow relationships with key customers across the United States. In this role, you will manage a portfolio of existing accounts - many in the lifting, mooring, steelmaking, and industrial crane sectors - with a strong focus on deepening engagement, expanding product adoption, and driving long-term growth.
This role is ideal for a proactive, relationship-driven sales professional who thrives on solving customer challenges, uncovering new opportunities, and becoming a trusted advisor to industry partners.

What You’ll Do

1.    Relationship management
•    Serve as the primary point of contact, ensuring a seamless and consistent customer experience.
•    Develop deep, long-lasting relationships with decision-makers and influencers within each account.
•    Advocate for customer needs internally while maintaining alignment with company strategy and values.

2.    Account growth & development
•    Own and grow a portfolio of strategic accounts across multiple product segments.
•    Identify and pursue cross-selling and up-selling opportunities to expand wallet share.
•    Build account strategies that align customer needs with our commercial and growth priorities.
•    Launch new solutions, technologies, and innovations with key customers.

3.    Sales execution & financial management
•    Lead pricing discussions, contract negotiations, and renewals with a focus on long-term value creation.
•    Provide accurate monthly forecasts and maintain a healthy sales pipeline.
•    Monitor account receivables and coordinate with internal teams to ensure timely payment.
•    Meet or exceed annual sales goals for the assigned account portfolio.

4.    Cross-functional collaboration
•    Partner closely with Customer Service, Operations, Marketing, Quality, and Logistics to deliver exceptional service.
•    Work with the Key Account Leader and regional account teams to ensure alignment on strategy and execution.
•    Provide market insights, competitive intelligence, and account performance updates to senior leadership.
•    Resolve escalated customer issues through proactive communication and teamwork with technical and operational teams.

5.    Market & customer insight
•    Analyse customer trends, market conditions, and competitive activity to inform account strategies.
•    Identify emerging customer needs and support long-term strategic agreements.

About You

Skills & experience

•    3+ years of sales experience, preferably in industrial or technical sectors.
•    Experience in lifting operations, seaports, steelmaking, cranes, or steel ropes is highly preferred.
•    Strong ability to build trust, influence decisions, and maintain high-value client relationships.
•    Excellent negotiation, communication, and presentation skills.
•    Strong analytical skills, including forecasting, market analysis, and sales reporting.
•    Experience leading complex sales cycles and coordinating cross-functional teams.
•    Highly organized with strong project management and administrative abilities.
•    Driven, competitive mindset with a passion for winning and continuous learning.
•    Ability and willingness to travel up to 50% throughout the US.

Education
•    Bachelor’s degree required; preferred fields include Engineering, Business Administration, Sales, or Marketing.

Why Join Us?
•    Opportunity to drive growth with top strategic accounts in major industrial sectors
•    High visibility and impact across a global organization
•    Competitive compensation, benefits, and growth opportunities
•    A company culture built on integrity, trust, agility, and bold action