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Infra Specialist

Date: Jun 12, 2021

Location: Rogers, US

Company: Bekaert NV

Bekaert (www.bekaert.com) is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for our steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with more than 27 000 employees worldwide, headquarters in Belgium and € 4.4 billion in combined revenue in 2020.

 

 

 

Bekaert is a world market and technology leader in steel wire transformation and coating technologies. We pursue to be the preferred supplier for steel wire products and solutions by continuously delivering superior value to our customers worldwide. Bekaert (Euronext Brussels: BEKB) is a global company with 28,000 employees worldwide. Our global headquarter is in Belgium and our US headquarter is in Marietta, GA. Bekaert has a combined revenue of € 5 billion.

 

In order to strengthen the current growth, we are looking for a customer-oriented individual that have practical knowledge of actual IT technologies and solutions with a focus on HW, servers, networking and SW support.  In this role, you will provide IT and user support, handle infrastructure issues, interfaces, and other IT related tasks.

 

This role sits at our Rogers, AR plant/office location reporting directly to the Regional IT Infrastructure Manager.

 

Roles and Responsibilities:

User´s support:

Performance indicators: Meet SLA, clear and timely communication, user satisfaction

 

  • Accept & register service calls.
  • Execute solutions as 1st line support
  • Cooperates with central IT helpdesk, report incidents and cooperate on resolution
  • Offers and coordinate end user trainings , prepare manuals and user SOPs
  • Communicate IT activities, projects impacting users
  • Execute solutions as second line support
  • License management

 

IT applications and devices management:

Performance indicators: Meet SLAs, systems functionality

 

  • Makes IT device management, monitoring, evidence and reports
  • Install and upgrade software
  • Assure devices backup, activation, patching, data restoration
  • Support business in proposing solutions for operational & project activities

 

IT projects rollout cooperation:

Performance indicators: Keep deadlines, quality of work.

 

 

  • Cooperate with central IT in project rollouts and their preparation
  • Lead local IT infra project rollouts
  • Reports project plan and status
  • Contribute to the regional IT Capex and local X+1 plan

 

Lead local IT team:

Performance indicators: Direct reports support. Keep deadlines, quality of work perform other duties as required assuring IT infra.

 

  • In cooperation with Regional IT Manager define targets and KPIs for local IT team and makes follow up
  • Supervise the IT support in the country scope
  • Recognized as an expert in the area
  • Improve knowledge of reports, train new IT Service officers
  • Supervise SLAs / KPIs follow up

 

Skills, competencies and requirements:

  • 4-year college/university degree in IT or related field
  • Minimum 3 years IT Support experience is beneficial
  • Must be fluent in English
  • Practical knowledge of actual IT technologies and solutions
  • Concise and accurate decision making abilities
  • Strong interpersonal and communication skills
  • Active listener to understand customers’ requirements in order to provide efficient solutions
  • Innovative and results driven; actively proposing practical improvements
  • Stay abreast of actual trends in IT technologies
  • Applies project management methodology
  • Self-motivated, Independent, flexible, reliable
  • Some domestic travel required

 

 

You grow, we grow... Better together. Bekaert offers continuous development opportunities.


Nearest Major Market: Fayetteville

Job Segment: Project Manager, Help Desk, Information Technology, Coating, Technology, Manufacturing