Quality & Process Technician

I. Purpose of the Job

Responsible for troubleshooting, conducting inspections, documenting findings, and ensuring alignment between shop floor operations and Standard Operating Procedures (SOPs). This role also involves supporting the derivation of process specifications, participating in shop floor audits, and checking of equipment through inspection and replacement of parts. This position will require working on a rotating shift basis to cover different hours of operation.

II. Roles and Responsibilities

Principal accountabilities shall include but not be limited to:
1 Troubleshooting: Identify, resolve and document issues within the production process to minimize downtime and ensure quality standards are met.
2 Inspection of Product on Shop Floor: Conduct thorough inspections of products on the shop floor to ensure compliance with quality standards and specifications.
3 Documenting Findings: Accurately document findings and observations from shop floor inspections and audits to maintain records and inform process improvements.
4 Identifying Gaps Between Shop Floor and SOPs: Analyse and identify discrepancies between actual shop floor operations and documented SOPs, and propose corrective actions.
5 Supporting Process Specifications: Assist in deriving and documenting process specifications to enhance product quality and operational efficiency.
6 Conducting GEMBA and BMS Audits: Participate in GEMBA and Bekaert Manufacturing System (BMS) audits on the shop floor to ensure adherence to quality standards and continuous improvement.
7 Highlighting and Escalating Issues: Proactively highlight and escalate issues to the appropriate personnel or next level of management to ensure prompt resolution.
8 Inspection of Process Parts: Inspect process parts such as rollers, dies, and heads, and coordinate with the maintenance team for the replacement of worn or defective parts.
9 Adhere to company policy: To ensure that all company policies and procedures (including health, safety and environmental) are personally adhered to, taking a ‘no walk past’ approach.
10 Small Improvement: To follow up on effectiveness of corrective action plans & use of tools such as Kaizen.

III. Skills & Competencies

• Knowledge of QA fundamentals.
• Sound knowledge of inspection process (Preferred candidate from Manufacturing Engineering industry)
• Technical Diploma / A Level / Level3  or equivalent in a science or engineering discipline.
• High level of motivation and commitment.
• Proactive in communicating. 
• Diploma in Production will be added advantage
• Ability to solve problems effectively & provide timely & accurate information for decision making.
• Results driven approach, determined & self-motivated.
• Highlight/escalate underlying issues to supervisor
• Sound experience of managing within health & safety & Quality parameters.